Casino Rocket FAQ
Real answers to the questions Australian players ask us most — setting up an account, claiming bonuses, getting paid, staying safe and playing on the go. Can't find what you need? Our support team is on live chat 24/7.
Account & Getting Started
How do I create an account at Casino Rocket?
Hit Register (or Claim Bonus) at the top of the page, pop in your email and a strong password, then add your name, date of birth and country so we can confirm you're 18 or older. Pick your currency, agree to the terms, and open the link we email you. Once that's done you're ready to make your first deposit.
How do I log in to my account?
Click Login in the top-right corner and enter the email and password you signed up with. If you've switched on two-factor authentication, you'll also type in the code we send you. Forgotten your password? Use the reset link and you'll be back in within a minute.
I forgot my password — what should I do?
No drama. On the login screen, click 'Forgot password', enter your email, and we'll send a reset link. Open it, choose a new password, and log straight back in. If the email doesn't turn up, check your spam folder before contacting support.
Why do I need to verify my identity (KYC)?
Verification, sometimes called KYC, is a legal step that keeps your account secure and stops underage or fraudulent play. We'll usually ask for photo ID and proof of address before your first withdrawal. Getting it done early means your cashouts go through without any hold-ups later.
Is It Legal & Safe?
Is Casino Rocket legal to play from Australia?
Yes. Australian players can legally sign up and play, because Casino Rocket runs on an international Curaçao eGaming licence. Online casinos can't be licensed inside Australia itself, but there's nothing stopping you from playing at a licensed offshore site. You do need to be 18 or over.
Is Casino Rocket safe and secure?
It is. Every page runs over an encrypted (SSL) connection — the same kind your bank uses — so your details and payments stay private. We only work with game studios whose software is independently tested, and player funds are kept separate from day-to-day operations.
Are the games fair, or are they rigged?
The games aren't rigged. Every pokie and table game uses a certified Random Number Generator, so each spin and deal is independent and random, with no memory of what came before. Independent labs test this regularly. That said, every game keeps a house edge, so the odds always sit slightly with the casino.
How old do I have to be to play?
You must be at least 18. Gambling is strictly for adults, and we'll ask you to prove your age during verification. If you're under 18, please don't sign up — and if someone in your household is, our support team can help you set up the right protections.
Bonuses & Promotions
How does the welcome bonus work?
New players get a 100% match on their first deposit up to A$7,500, plus 400 free spins, spread across your first four deposits. Once you deposit, the bonus lands automatically — there's nothing to chase. Just read the terms first, including the 40x wagering, so you know exactly how it works.
How do I claim a bonus?
Most bonuses apply on their own the moment you make a qualifying deposit. Some seasonal offers need a bonus code, which you enter in the cashier when you top up. Always check the promotions page for the current deal and any code before you deposit.
What does 'wagering requirement' mean?
Wagering is how many times you need to play through a bonus before you can withdraw what's left. A 40x requirement on a A$50 bonus means wagering A$2,000 in total. Pokies usually count 100% toward this; table games often count less. It's the single most important number in any offer, so check it first.
Can I withdraw my bonus straight away?
Not right away. Bonus funds have to be wagered the required number of times before they, and any winnings from them, can be cashed out. Your own deposited money is always yours to withdraw, but doing so early can forfeit an active bonus, so finish the playthrough first if you want to keep it.
Deposits & Withdrawals
How do I make a deposit?
Log in, open the cashier, choose your payment method, enter the amount and confirm. Card, e-wallet, PayID and crypto deposits all land instantly, so you can start playing within seconds. The minimum deposit is A$20.
What payment methods can I use?
You can use Visa and Mastercard, e-wallets such as Neosurf, Skrill and Neteller, PayID and bank transfer, plus cryptocurrencies including Bitcoin, Ethereum, Litecoin and Tether. Australian dollars are supported throughout, and every transaction is protected by SSL encryption.
How do I withdraw my winnings?
Open the cashier, click Withdraw, choose your method and enter the amount. Make sure your account is verified first — that's the one thing that tends to hold cashouts up. Once it's approved, your money is on its way.
How long do withdrawals take?
It depends on the method. Crypto and e-wallets are the quickest, often clearing in as little as 1–2 hours, while cards and bank transfers usually take 24–72 hours. Verifying your account ahead of time is the best way to keep payouts fast.
Is there a withdrawal limit or any fees?
A maximum withdrawal applies per transaction (currently A$5,000). If you've won more than that, simply split it across a few requests. We don't charge withdrawal fees ourselves, though your bank or wallet provider may apply their own.
Why is my withdrawal still pending?
A pending status usually means a quick, routine security and verification check is running. The most common cause is incomplete KYC, so make sure your ID and proof of address are uploaded. If it's taking longer than the usual window, send support a message and we'll look into it.
Games & Mobile
How many games are there, and who makes them?
There are more than 5,000 titles — pokies, jackpots, live dealer tables and instant-win games — from studios like Pragmatic Play, Evoplay, Endorphina, Gamzix and Spribe. New releases are added every week, so there's always something you haven't tried yet.
Can I try games for free before betting real money?
Most pokies have a demo (or 'fun') mode you can play without spending a cent, which is handy for getting a feel for a game first. Live dealer tables and a handful of jackpot titles need real bets to play. Demo mode is a good, risk-free way to test things out.
Can I play on my phone?
Yes, and there's nothing to download. Casino Rocket runs straight in your mobile browser on both Android and iOS, phones and tablets alike. The whole library — pokies, live tables and everything else — works exactly as it does on desktop.
Responsible Gaming & Support
How do I set deposit or time limits?
Open the responsible gaming area in your account settings, where you can set daily, weekly or monthly deposit limits, take a time-out, or self-exclude for a chosen period. These tools take effect straight away and are there whenever you want a bit more control.
What should I do if gambling stops being fun?
Take it seriously and act early. Use the deposit limits, time-outs and self-exclusion built into your account, and reach out for free, confidential help — Gambling Help Online is available 24/7 on 1800 858 858. Gambling is meant to be entertainment, never a way to make money.
How do I contact Casino Rocket support?
Our team is available 24/7 by live chat and email. Live chat is the fastest — click the chat icon and you'll usually reach a real person within a couple of minutes. For anything that needs documents, email works well too.
Still have a question?
Our support team is online 24/7 to help.